Returns, Exchanges, Replacements
Can I change or cancel my order?
Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to accommodate your request. We recommend calling us first at 1 (385) 217-1897, 9 am-9 pm (EST), 7 days a week. Our automat
What do I do if I received an incorrect product or a damaged product?
If you have received an incorrect product, contact us here. Please state your order number and let us know what happened. We'll help connect you with the right products so you can continue experiencing the benefits of our essential oils and diffuser
What if I want a replacement?
If you prefer a replacement within 14 days of delivery, you may request one by contacting customer service by submitting a contact form. In order for us to assist you with a replacement, we will need a picture/video of the product to process your req
What is your exchange policy?
Vitality Extracts does not exchange products; return your item(s) within 14 days for store credit, and then you can order your replacement. Visit our return center to start the return: https://returns.vitalityextracts.com/returns. You can also call o
What is your return policy?
For the holiday season, any orders placed on November 1, 2025 to January 18, 2026 can be returned until February 1, 2026.For orders outside the holiday period, items may be returned within 14 days of delivery for store credit if you are not satisfied