Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to accommodate your request. We recommend calling us first at (385) 217-1897 , 9 am-9 pm (EST) , 7 days a week. Our automat
If you have received an incorrect product, contact us here. Please state your order number and let us know what happened. We'll help connect you with the right products so you can continue experiencing the benefits of our essential oils and diffuser
If you prefer a replacement within 14 days of delivery, you may request one by contacting customer service by submitting a contact form. In order for us to assist you with a replacement, we will need a picture/video of the product to process your req
Vitality Extracts does not exchange products, return your item(s) within 14 days for store credit, and then you can order your replacement. Visit our return center to start the return: https://returns.vitalityextracts.com/returns. You can also call o
You may return items within 14 days from delivery for store credit only if you are not satisfied with your purchase. All merchandise purchased through a promotion* (for example, discounts, rewards points) will be store credited at the value purchased