Vitality Extracts

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To be eligible for free shipping the order must be over $100 USD before any shipping or taxes are applied and after any discounts. Free shipping is currently only available to the USA and Canada. If you place an order and are charged shipping when yo

Why am I being charged for shipping?

Questions about placing an order

How much does shipping cost?

How can I track the delivery status of my order?

How long will it take for shipping?

Where are my products shipping from?

How will I know Vitality Extracts received my order?

How long does it take for my order to be processed?

What are Custom fees, duties and taxes?

Change of address

Shipping & Processing

Can I change or cancel my order?

What do I do if I received an incorrect product or a damaged product?

What if I want a replacement?

What is your exchange policy?

What is your return policy?

Returns, Exchanges, Replacements

How to Apply Discount Code

How does your subscription service work?

How do I cancel or change my subscription?

When are promotional discounts applied?

How do I find out about discount codes, sales and promotions?

I sent a text to get a coupon but did not receive it.

How do I apply my BOGO (buy one get one free) offer?

Coupon for signing up for emails and text

Discounts & Subscriptions

How are Custom fees, duties and taxes calculated?

Who pays for Customs fees and who is charging me this fee?

What are Customs fees, duties and taxes?

Additional Fees for International Orders

Do you have a guide for your essential oils to help me decide what I need?

How do I use my essential oils?

Can you kid's/babies use essential oils?

What products do you carry?

I would like to buy products for wholesale

What is a carrier oil?

How much carrier oil should I use?

Do I need a carrier oil?

What do I need to know about Roll-Ons?

What is fractionated coconut oil?

Carrier oils

How do I use my In-Car Essential Oil Diffuser?

How do I replace my sponge filter?

How do I clean my In-Car Essential Oil Diffuser?

Help! What do I do if my In-Car Essential Oil Diffuser is not working?

Diffusers

How to use Helichrysum

How to use Frankincense

How to use Skin Envy and Skin Envy body balm

How to use Hair Envy

How to use Immunity

How to use Nail Envy

Can I combine essential oils?

What are the ingredients?

How to use Aches & Pains

How to use Healthy Scalp

How to use Breathe Easy

How to use Lash Envy?

How to use Sweet Dreams

How to use Peaceful Pup

How to use Skin Envy and Skin Envy body balm copy

Essential Oils & Blends

Where do our oils come from?

Are our oils organic?

Are our oils pure? Therapeutic grade?

Can I use this if I’m taking medication, pregnant, or breastfeeding?

Can I ingest essential oils?

I would like to sell Vitality Extracts products.

Can I use essential oils on our around my pets?

Do essential oils expire?

While all of our bottles are sealed the seals may look different.

About our essential oils.

Product Questions

What are Vitality Vibes?

How do I redeem my rewards?

How does your loyalty rewards system work?

Rewards Program

What is the best way to contact you?

How do I unsubscribe from promotional emails/texts?

How can I see the products I ordered/ check the charges for my order?

How do I leave a review?

Contact Customer Service

I am having trouble placing an order

How do I remove an item from my cart?

When will an out of stock product be in stock?

Can I place an order through email?

Is this a subscription?

How much do products cost?

Where can I find your roll-ons?

How do I find a specific size oil?

Do I need a membership?

How do I login/ create an account

Payment methods

10ml oil club

10ml roll-on club

Monthly oil club

Why am I being charged for shipping?Updated 4 months ago