What should I do if my balm melts or hardens during shippingUpdated 15 days ago
If your balm has been affected by temperature during transit, don’t worry—this is normal due to the natural ingredients we use.
If your balm has melted, allow it to cool at room temperature or place it in the refrigerator briefly until it solidifies again. If it has become too firm in colder temperatures, let it sit at room temperature, warm it between your fingers during application, or place the sealed jar in a bowl of warm water for a few minutes to soften.
Temperature changes may slightly alter the texture, but they do not affect the quality or effectiveness of the balm.
Visit our collection of balms here: https://www.vitalityextracts.com/collections/essential-oil-balms